Top level service model - replace tenured, knowledgeable, and successful associates with new hires for tax credits 🙄🙄🙄
11 replies (most recent on top)
fiserv service is a joke, client 360 tickets are running about 40 days + in age as of last week, if you still work at this dumpster fire and are not seeking another opportunity you may need to think about it
Why should we care about tax credits? It’s layoff layoff layoff…hire cheap… hire overseas…layoff tenured knowledge…there is nothing the lower level associates to gain…rah rah rah
Stuff moves so slow around here that you might even think its just a government agency now!!! So much red tape to get anything done. No morale, no incentives, just day-after-day of frantic boredom.
"There will be no curiosity, no enjoyment of the process of life. All competing pleasures will be destroyed. But always— do not forget this, Winston— always there will be the intoxication of power, constantly increasing and constantly growing subtler. Always, at every moment, there will be the thrill of victory, the sensation of trampling on an enemy who is helpless.
If you want a picture of the future, imagine a boot stamping on a human face— forever."
George Orwell, 1984
I left earlier this year after 28+ years. Fiserv is now a sh$t-show.
The new Fiserv. Throw it up against the wall and see if it sticks/works. So much knowledge has left our doors that we are just doing damage control and trying to figure things out.
Have a great weekend!
tomorrow is my last day after 19 years... good luck to new hires
Fiserv’s view of just about everything is that “just barely good enough” is now the pinnacle. So why pay anyone for stellar service, when “barely good enough” will do.
Fiserv's view o of client service is "here is a quarter, call someone who cares."
To get the tax credits they only need us in the office 3 days/wk or 60%, not the 4 days/wk or 80% that's currently required.
I wish we could replace d-mba$$ CEO's and other senior leadership for tax credits.