Branch Banking: Does anyone have some insight on why Wells Fargo is so insistent that our many ‘outreach calls’ are just ‘service calls’. I have pointed this out to upper management and the only addressing is that if someone’s profile list them on the Do Not Call list that “outreach call lists have been scrubbed and these calls are allowed to be made”. I’ve also been gaslit and told that even some that are offering a direct service (such as OLB services), goals of providing info about current savings offers….and now the kicker, outreach calls SPECIFICALLY labeled as “SOLICITATION CALL” are actually just ‘service calls’. Toggle back to the customers profile and it says “Do not call for solicitation….”. If they are ok to call, that’s great, that’s fine. But I would like as reason as to why they are ok to call and that this in compliance. Maybe it’s me, I don’t fully understand?
Other than that 500+ SC layoffs in 2024 per September 28th WARN notice.