Verizon is going to look to do more service that we Weill charge for in the store. And it will get harder and harder to achieve sales goals cause they’re not going to hire technicians. SUAG is step 1. Verizon taking out all the other brands off screen protectors to do the Belkin (now Verizon) ones in store is step 2. Cause now customers will just come in for free replacements. For those of you who worked back in the day when we had FRUs in store, customers would come in regularly and demand replacements for minor problems. If they can come in with any minor damage on a screen protector and get it replaced will be doing 20-30 of these a day. And then there will be some other metric of what we are supposed to sell to these people when they come in for replacements. Eventually our partnership with Asurion will have us replacing screens and doing repairs in store (why do you think those deductibles are dropping later this month). We’ll end up being more geek squad than sales with horribly inadequate training. Everybody needs to be leaning on senior management when they visit (not you’re store management, they're afraid to speak up) on how bad this is as an individual and demand a major increase in staffing. Hint towards Unionization if they give you BS rebuttals. No one wants a Union but that seems to be the only thing that scares them. And for the person so said call the compliance line, there is a no retaliation policy in Verizon, but believe me, the first thing they do when you call the compliance line isn’t researching the problem, it’s figuring out who called it in.
Reposted from @4ugj+1lVndSc8 for being 100 percent on point.