There are some areas in Supply Chain that can possibly be a candidate for outsourcing so Enbridge don’t have to keep those entitled supervisors that spends most of their time on “meetings” and looking good; and staff who wastes a lot of time on gossiping, multiple coffee breaks and even watching movies during office hours while a lot of work order and purchase order requests sits on queue to be processed for at least a week.
An area called Supply Service Center is a sham. A lot of these repetitive process can be outsource for a 10-15min time frame to process a straightforward work order that is released against an existing contract. You just need a small team to match the request to a correct existing agreement and do the other checks as part of due diligence plus QA and give the execution for work release to a business process outsourcing company for a few bucks per work order release.