I heard a rumor today that they are closing the Canada call center very soon and that some people have already been let go.
I haven't been able to get straight answers out of anyone. Just that they have "been made aware of changes that are going to be implemented and agents will be affected". One person I spoke to said that some agents were encouraged to apply for other internal positions. Feels like I'm standing in shifting sand....
We have a call center in Canada?
"The Year of Operational Efficiency" is code for more office closings, layoffs, forced relocations or lose your job, consolidations, cost cutting, etc. On and on it goes.
It has been confirmed. It's closing next Friday. There are opportunities for other positions within the company but we have to apply. Obviously there are going to be a lot of people applying so I'm not getting my hopes up.
How many people are in the Wilmington office?
When or how was the Wilmington move announced?
That’s such unfortunate news. I do wish our friends in Canada all the best. To “add more salt to the wounds” to the Fiserv employees, here in the U.S. there’s now word that the Wilmington,DE office is closing late 2023, or before end of 2Q- 2024. The way it was put or communicated to us here .. our option (if you want to remain a Fiserv employee) is to go the the Berkeley H., NJ office.
You won't get a straight answer until you are in the parking lot carrying a box of your stuff.
You don’t need a straight answer. Everything you need to know was in the little that you already heard. I’m sorry if this will displace and your coworkers but it sure sounds like it’s closing.