Thread regarding Fiserv Inc. layoffs

12 out of 12 for fiserv.. thoughts

12 brutal truths every employer needs to read:

  1. When your best people leave, it's not them. It's you.
  1. You don't have a remote work issue. You have trust issues.
  1. Management that can't handle feedback won't survive change.
  1. If your actions don't align with your values, your employees won't trust you.
  1. Your diversity program is hollow if your leadership team all looks the same.
  1. Underpaying your people doesn't make you cost-effective. It makes you short-sighted.
  1. A toxic culture will tarnish your brand, no matter how good your products are.
  1. The customer experience will never exceed the employee experience.
  1. Micromanagement isn't a sign of dedication, it's a warning sign.
  1. Top talent won't stay if their growth isn't your priority.
  1. Leading by fear creates teams that underperform.
  1. If you don't pay people what they're worth, someone else will.
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| 3751 views | | 19 replies (last August 19, 2023) | Reply
Post ID: @OP+1nVA4Gcf

19 replies (most recent on top)

They have servers in a certain DC that they are afraid to reboot. They are so old and out of support they’re afraid they won’t come back up

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Post ID: @guzm+1nVA4Gcf

Don’t fret… with all the new hires and India consultants…the clients will be fine… just keep telling them to escalate to EVP levels!

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Post ID: @aqyu+1nVA4Gcf

If Frank sent a letter like that to competitors, he's even worse off than I thought. I knew he was a dimwitted b00b, but that would be Elon Musk petulant child level behavior. Maybe Frank is on the spectrum?

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Post ID: @aoqp+1nVA4Gcf

Curious, didnt Frank say that he sent a letter to all his competitors to not hire his people? is anyone experiencing this or heard of this??

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Post ID: @8jfa+1nVA4Gcf

You don't know how bad Fiserv really is until you leave and experience how great it feels to contribute and grow in a well run company that respects you

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Post ID: @7nsi+1nVA4Gcf

Dude if you think our leadership all look the same you need to go to an eye doctor!

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Post ID: @4hbk+1nVA4Gcf

someone dont care

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Post ID: @4wrc+1nVA4Gcf

Great post. I left Fiserv a few month back after working there for almost two decades. I am now at a client . My new employer is absolutely amazing. It really puts perspective on how horrible Fiserv is to work for. Also, Fiserv service is not existent. The few seasoned people left do their best but there aren’t enough of them left to effectively service clients. It is sad that Fiserv only want clients to self service and that clients best options are to go to a consulting firm of former Fiserv employees or work with other willing clients to help.

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Post ID: @3ygl+1nVA4Gcf

Extremely thoughtful and well written. I applaud the author!!

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Post ID: @2hvv+1nVA4Gcf

Preach!

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Post ID: @1eny+1nVA4Gcf

Customers hate Fiserv, clients hate Fiserv, and employees hate Fiserv. And everyone hates FrankServ!

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Post ID: @1xun+1nVA4Gcf

Frank, you're company does take a hit on a lot of these points, more than half. Also your survey results are not accurate as most people do not feel it's really anonymous. The fact that people have to login is a huge red flag. This has been a source of contention before you were here. I have been around for a while, before KKR, and have never seen this much employee dissatisfaction, product issues, promised product delivery failures and lack of trust. There needs to be a plan to start turning these issues around in your company. There also needs to be a plan to obtain real information on product and platform performance. You need to get past the manipulated data people are giving you. How does a single piece of network equipment failure cause complete catastrophic service failure? Poorly written code that is being covered up and chains of dependencies upon dependencies. Rebooting application servers and hope everything comes back is not a plan. This however is the course of action that is taken. To make matters worse you no longer have the development folks to fix it. Why is this? Lack of trust, toxic management made these folks quit.

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Post ID: @rip+1nVA4Gcf

Fiserv is a perfect study of how to take a pretty solid, worthwhile company and shred it.

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Post ID: @iiy+1nVA4Gcf

Amen 🙌

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Post ID: @wew+1nVA4Gcf

Exactly!

And you can put this all over the web , I'm kind of fine with that.

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Post ID: @lpo+1nVA4Gcf

TRUTH!

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Post ID: @wcd+1nVA4Gcf

Fiserv is destined to be a case study for future MBA students on how not to run a business.

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Post ID: @lmi+1nVA4Gcf

Fiserv is on the wrong side of everyone of these.

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Post ID: @epd+1nVA4Gcf

Best post ever!!!

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Post ID: @wvd+1nVA4Gcf

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