$10 a month lets you talk to a corporate employee that knows how to do their job!
I’m sick of these SPC vendor reps that have no training or any clue how to do their job!
10 replies (most recent on top)
The SPC are skewing and BUYING those stats that are supposed to outperform corporate reps. They promise things and credits and don’t give them and corporate reps have to deal with it and it hits their stats. They are just doing whatever at that moment to lie to the customers. That’s why you have to call 10 times for simple things. It’s all skewed.
@1nns+1nUH73Or Ya’ll can keep
Parroting that all you want. Until someone actually shows it officially or unofficially to us I don’t believe you. Also I would love to meet these magic vendors because almost every single one that calls me is utterly clueless. Lastly, since they are so much better I might as well start doing my job like they do.
If the vendor reps are able to outperform our reps it’s only because they are focusing on metrics that produce results that favor vendors, whether they are good or bad for the company. Maybe the call times are shorter or less credits are being issued, is that a result of skill or exasperated customers hanging up and driving to T mobile? The cost of each call is most certainly cheaper payroll wise, but at what expense in terms of dissatisfaction and customer loss? What if that customer then has to come to the store and have a rep help them while new lines are waiting in the que for some issue that should easily have been solved on the phone? And yes, some stores still run a que on a daily basis.
Speaking of in store experience, I now have to have a clueless vendor spend 30 minutes assisting me (if I’m lucky) to fix a failed activation or some other issue that the vendor produced system caused that I was formerly able to fix in a couple minutes back in the netace days and even in flex flow and 1.0.
That’s the funny thing about numbers, they don’t lie but they can be used to support lies if the correct ones are displayed
The bright side of more vendor centers is that more customers are coming in store because they hate calling in. Yeah it’s billing related but if your a good rep you can make an effort to help and sell them something .
Well get used to it because we are loading up 2000+ more vendor tech reps and 1000+ more care reps by end of year. More layoffs for internal late this year or early next year is my guess. Usually they train internal and do leadership trainings, then have layoffs... weird I know, why waste money to train then layoff? Oh well, just wanted to share that vendors are ramping up even more. Although it could be because we did the layoffs a month or so ago? Who knows, my message to internal, start looking else where for work or get certified in something soon. If not, you can only blame yourself.
To @1nns+1nUH73Or you are s joke. What employees? U.S. based. I have and will never cheat, lie or cut corners to meet numbers. If I lose my job it will be because I am doing my job. Better than us. Lol Go get yourself a clue. Xfinity outsources and their reps su-k. If I do not get to speak with someone in the U.S.U hang up
I've heard these people on the phone, the only sales they do better is by forced sales or lack of understanding of what they are saying from the customer. 10/10 cause more problems than solutions for the customers, and breaks the trust that Verizon has worked so hard to create with its customer base.
@@1nns+1nUH73Or is that why they can’t resolve issues and bombard the barely staffed stores with problems that didn’t stem from stores, they can’t answer billing questions from telesales transactions or tech support. The best is when they are tech support and don’t send a replacement or figure out the issue so they send to the stores for sales people to fix, give me break!
And isn't THAT embarrassing for the domestic reps?
It's sad, really.
Yet they outperform our own employees by every measurement.