It's not the first time I've heard that Follett made it impossible for someone to do their jobs.
People write about it here too. I don't have such experience, at least not yet, but I'm interested in how your job was made difficult or impossible to perform?
Can we talk about how they somehow managed to make the quad worse. It’s all over the place. They are more concerned with everyone seeing the new VP of bullsh*t that they shipped in from Macy’s this week. This is why they su-k, they never just do something right the first time. Why are “hotspots” so difficult to get to? We use those links multiple times a day and multiple links just to complete one task! Front and center, people! Make it it’s own tab! And omg, can we please have one log-in that gets you into everything?!?
The excessive merchandise. High end items that tie up inventory $s and will not sell. More than we have space to merchandise, let alone have the staff to take care of. You can't sell what is not on the sales floor. And when they do not add to website, you cannot sell online either.
GS. You place the order and they do nothing. You have to waste precious time trying to receive a quote. Then multiple contacts to make sure POs are cut and items are received. Hopefully the customer does not have specific need date.
Follett does not value experienced trained employees. If you are fortunate enough to find a quality employee, you will have no hours to schedule them.
Temps are more expensive in so many ways. You spend time you do not have training. And then cross your fingers they show up again the following day. Training for register is not an quick process. Cashiers need to be able to handle texts, rentals, digital, house charges, campus cards, gift cards, refunds etc. So much to learn in a short amount of time. Cashier error is one of the biggest cause for shrink.
By cutting payroll so that only the manager and assistant manager are there running the registers while also trying to do every other task in the store. I worked in a large store and spent most of my day walking back and forth r from the back where all the shipping and receiving took place to the front every time a customer walked in. Impossible to complete a task.
They also only allowed us to run with temps that were trained on the spot during our busiest times. We were lucky if they came back the next day.
They expect sales to be high. But don’t invest in proper training for new and existing team members. They expect tasks to get done, but don’t have a centralize tool that’ll streamline that process. Don’t even get me started with the damn passwords for 30+ apps and how difficult it is to reset them because they outsource their product support to India. Ohhhh and campus relations are down the drain because you can’t step a foot outside the store before you’re in the store putting out fires.