Why are people (field people) complaining so much but still stay? I have been gone for a bit, not due to layoffs, left on my own because it was too toxic, and it seems to just keep getting worse. Stop complaining, get your resume spiffed up, and start looking for work. My store was understaffed, like many others, but everything always got done, dedication. After a long career with Follett it was hard to leave, the comfort of knowing my job, but too many uncertainties, constant pressure to do more with less people to do it. I felt customer service was lacking only due to lack of people. It is a reflection on the manager, not on the company, the school and customers don't look to blame Follett. After taking a little break, think about what I wanted to do, I found a great job in a very pleasant and supportive environment. You can do find better.
@3zve+1nv6aE54 makes a great point.