I’m a supervisor for a technical phone team who was just told my team can choose to work from home or continue coming to the office. The team was pleased as punch and they’ll all work remote moving forward. Cool beans right? I was told by the company since I’m a people leader I cannot work remote. The confusing part is everyone is remote that I supervise but I need to be in the office 4 days a week. Just goes to show how all the talk of collaboration and being in the same office as your manager is jibber jabber. I’m actively looking for another role after this. Make it make sense.
9 replies (most recent on top)
You call center people better be careful. There's a reason you're going to remote and it's not for your benefit. Up your stills and move on. You will either be replaced eventually by AI or they will outsource your job to someplace like Conduent. Another POS place to work. Just sayin.
It's more than just call center folks in Hagerstown, it's individual contributors under director level. Fiserv is planning to shut the site down in two years so they want to relinquish the building space and relocate jobs to a core site. That's what leaders were told but its being kept quiet because they don't want people leaving before they can hire elsewhere, already too much attrition happening in certain sites/roles.
this is just freeing up seats for others - don't expect this to trickle down to any other orgs.
Every reason is an "ad hoc" reason - it is only just for the moment... they'll come up with a new reason next time.
So, it's not an HR mandatory 4 day RTO policy if you are not a manager? It's odd why we were all asked for 4 day RTO regardless?
Hagerstown site is WFH for call center agents. I'm management so I'm still in.
Happy for the agents. It's a step.
Also I bet this chaps Frank's a55 to have to do a reversal on WFH.
You are a square peg. Policy dictates that you will fit through that round hole. Frank will hammer you until something comes out the other end.
Can confirm that this post may be accurate. Today at my site I heard that call center people are going remote and everyone else will still be on-site.
At my site in particular I believe this is an effort to give us our own seats again.
Let's not start complaining that some folks can wfh, let them have that. I doubt it but maybe it's a start.