Are RMs struggling in this environment? I haven’t seen anything mentioned on this board and I’m looking at a position, any feedback is welcome.
12 replies (most recent on top)
You’ll have a super high quota no training it’s trial by fire! You will spend the majority of your time dealing with angry clients and their service tickets NOT on sales. Any sales you do happen to come across you will not be able to find people to support you through the sale/implementation process. It’s typically all on you!!! Highly stressful.
Considering most of us see RMs as expensive do nothings I don't think it matters. I can think of very few productive interactions with an RM it's usually them pretending to know how to do my job or making unrealistic promises to the client that they know we can't keep.
I work closely with a couple of RM’s. They JUST cut most of them so I’m not sure why they’re already hiring more. Their quotas are insane and they don’t have time to manage anything the way they want to. It’s been soul crushing.
RM’s just had their commissions cut substantially, and quotas were raised to levels that are not achievable, given that our internal resources are malfunctioning or nonexistent. You’ll be assigned a massive portfolio of clients and told to cross-sell to them. You’ll have so many incoming requests and complaints from you portfolio, you’ll only have time to be reactive, not proactive. Therefore no time to sell and close what pays you. You’ll never get lunch and be required to attend hours of training each week that’ll cut into the time you need to do your job. And that’s after you wait around 6+ weeks for your access to the zillions of websites snd internal resources we use. Run, don’t walk AWAY!
You won't be a Relationship Manager. You will become the scapegoat. There's no support behind you. You'll have an unobtainable quota. You will no longer have a life. The problems will overtake you.
I am a support person and ditto to above. Things are broken and staff is gone. Maybe that is why folks aren't called Client SUCCESS Partner as that has become mission impossible.
In my business unit the RMs are hit nearly every layoff because they are viewed as disposable. Once somebody changed countries to work for Fiserv as a RM and was told on their first day "sorry corporate pulled your job".
If you need the job, take it. But dont plan on having a long term future here.
I wouldn’t want to be in that role, FB has spent so much bullying and axing staff there’s so little long term knowledge left it’s affecting everything. Overworked underpaid entire product lines down to single threaded support and upkeep. Only a matter of time before we end up in the news for some catastrophic event.
If you need a job it’s a job, but I only would here as a last resort.
Clients know the struggles so there’s no hiding it from them. People have quit or been riffed while in the middle of active projects with Cassie clients so they know the ship is sinking too.
Cannon fodder.
I’m getting punched daily from clients to the point I’m having nightmares
Too much work, not enough resources and escalations up the ying yang.
It’s brutal being an RM, only good thing is that I’ve learn to lie really well
Lol don't waste your time here.
If you’re an abuse junkie and like getting your teeth kicked in every day, sure. Go for it. You might be able to make some commissions on deconversions.