Thread regarding Fiserv Inc. layoffs

The survey is anonymous in that your NAME is not attached to the results provided to Fiserv. However, so much is given to the survey vendor to collect results as for it not to be truly anonymous but confidential. Also, because the manager rollup, and depending on size of team it can be easier to determine who said what.

All that said, as a Manager I care not one iota if people donor don’t fill it out or if they say negative things. Specifically because I talk to my people so know exactly what would be driving their concerns. All I would ask is that if you fill it out, when you get to the questions specifically about your manager make sure your response reflects things specifically in the managers control.

For a time, the bonus was tied to the “engagement” score and participation, I believe. Is this still the case?

The surveys are confidential, not anonymous. They have to correlate this to do manager rollups and reporting.

Just think about it, Sapiance will show when you took the survey. Nothing is anonymous with all the tracking software Fiserv has bloated our systems with.

The surveys are NOT anonymous. I know this because I’ve been told by one of my former managers and I have seen others results. They can get to who you are with little difficulty

Just try clicking on the links they have on FUEL for previous years surveys and find that they are not available.

All you get by not filling it out is throwing your manager under the bus

I’ve said this before on this board, but it’s worth repeating. FWIW, I do believe it’s anonymous, but the data can be sliced in many different ways. Depending on your org structure it’s often possible to cross-ref the different “slices” and narrow down replies - sometimes to a single person.

The question isn't if the survey results are anonymous. The question is if the absence of a response is anonymous.

"I see that Greg hasn't taken the anonymous survey" is more worrisome for Greg than, "one of you hasn't taken the anonymous survey."

I think the paid shills posting here constantly shows us how Fiserv really feels about true "anonymous feedback".... they are not fans.

from my colleague I have info that if you are honest and write everything that is wrong then sudenly anonymous form results with meeting with your manager and HR to talk about it... So just do what everyone is doing pretend that everything is sunshine and rainbows.

The survey is anonymous individually, but you are indeed mapped to your direct manager. If the same manager gets multiple complaints about the same thing, there will be hr interventions with your manager.

Re: "Friendly Neighborhood Spiderman". You are clueless if you think the surveys are anonymous. CLUELESS! I know this because my ex-boss, who retired, TOLD me they were NOT. I will not participate, nor have I participated in many years. This company is WORSE than the current administration running this country. They tell you how GREAT things are all the while the country AND this once great company, Fiserv, is being run into the ground. Like John Vernon(as Captain Fletcher in The Outlaw Josey Wales) once said "Don't pi$$ down my leg and tell me it's raining" No matter what, FB & his associates will say that "Everything is great! People are happy being back in offices, etc, etc. "

Please don't speak on things you don't know about here.
The survey is anonymous.
There are numbers attached but not names.
It's a legal violation to break that boundary.
I'm a mole and I'll give you yet another example on how I know I'm right.

A few surveys ago someone in a large group left absolutely disgusting remarks about a female VP along with other associates. I'm talking downright deplorable. The CEO at the time was infuriated. He made it his mission to find and fire the person that left the comments. Nope. Not allowed. The official word was "unless there was a direct threat on life then no information to narrow down the search would be provided".
So instead it became a negative mark on the division/group because they could never figure out who the culprit was.

Your name is not provided. only numbers, comments and statistics. If the manager is smart and the employees are stupid with their remarks then a little common sense can narrow things down. That's it.

The survey is not anonymous. The verbatim comments do not contain associate names when they are sent to leaders, so many do play the guessing game of who said what. But the vendor absolutely has all of your associate info tied to your response. How else do you think they roll up results to your leader, VP, SVP, etc?

Hard pass. Not worth my time.

Trust me it does send a message. It's about not complying. They WILL know why because they DO read these boards.

The one reply here is on point about at least one person doing the survey. If one person does it they wont know who and everyone can lie.
We all know there will be one bu-t kisser or rule follower in the group that might do the survey.
It IS anonymous. They can only tell how many people under you have completed but not who. How do I know? Because every year the managers play a game where they try to guess who left what comments. Its all a joke to them. Even if there are negative scores it means nothing.

If people dont fill it out thats when senior leadership gets upset. Then the emails will come out and say to encourage your associates to do it.

Well... let's not comply. Let's show them the things they are doing to people at this company is not acceptable.
Yes, it's not a huge impact but it's a start.

In past years, the manager got in trouble for either low scores or for their associates not participating, because Fiserv took the approach that it’s the manager’s job to keep morale high. This year they’ll probably use it as more ammunition to managers they want to fire, ie rif without severance

You need at least one of your group to do it. Then you can say yeah I did it lol

The survey results are meaningless - essentially, at most they will cherrypick the results to support the narrative "everyone loves being in the office and it shows in that employees in the office = higher engagement scores" It doesn't matter how you vote, the results are already defined. Ask yourself, have they made any improvements you have suggested over the last x years? I will save you the time - no they haven't!

Forecast --> chance of gas-lighting storm is 100%

Not sure that sends any message to not respond though, the survey does rely on top two box scores...so returning with all 'neutral' will tank baseline scores. If you are nervous about going full "very dissatisfied" nuclear. If only happy people respond you could see scores go UP...the overall response rate will get buried. Non-inflamatory verbatims are also good. Not "hope FB dies soon", but "am exhausted by the extra work and constantly shifting policies on RTO from senior management" is pretty responsible and wouldn't trigger a witch hunt...but will be reported. A notable shift to neutral or lower would be hard to ignore.

I have nothing good to say in that survey so will be boycotting…

Wasn't planning to anyways.

The survey is NOT anonymous.