All 6,000 people affected should go on strike at the same time. Show them how much they need us. Years of difficult anxiety inducing work and they cr-p on you like this because THEY haven’t thought of one single successful idea.
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For all those affected just look at it this way you were sacrificed in the name of technology doesn't that sound better? For all the rest affected you didn't kiss enough bu-t you were giving the hand job to the wrong person and you were led on it happens!
“I don't know what call center you work at but in my opinion we are just as busy. “
Nope. Im sitting between 15 and 30 minutes between calls, with metrics that measure my success “per hour.” I’m still blowing it outta the water so their little plot to write some of us up is failing. Now they wanna use layoffs to do what their dishonest unreasonable metrics couldn’t.
I don't know what call center you work at but in my opinion we are just as busy. It's call after call after call with no time in between. I hope eventually they do slow down our calls and send more of them overseas. And now they are not not guaranteeing that if you chose severance as your first choice that you will get it. How can they do that?
Hard as it may be to hear, that's just the point. They don't need you. Verizon is happily offshoring and outsourcing and counting their pennies. Quality means nothing. You just have to look at the nosedive the IT systems have taken in the last 3 years. And yet Verizon keeps humming along.
Take your severance and run. You'll be happier. Trust me.
THERE IS LIFE AFTER VERIZON!! After working for them 14 years and working my way up, they were quick to offer me a package to leave while others that didn't deserve to stay, were untouched, jus because they knew the "right people", they did offer me to step down, but I refused to let all my years of hard work to go to waste, ended up taking the package, best decision I ever made. Getting pay twice as much and continue to improve in my career.
Good luck with that. Without bargaining backing you up, that just means they can peg you with job abandonment and immediately fire you with no severance or benefits. And on top of that, because it is with cause, you don't qualify for unemployment and it hurts your chances of finding a good job anywhere else.
American employees are screwed going forward.
Would being in a union help the employees being retained to possibly avoid this in the future.
Orrrrr take the generous severance and work extension time to find a new job. Don’t you think everyone who lost their job would be best suited concentrating on there future instead of trying to bring down Verizon?
Last time you went on strike wireless came in and cleared months of backlog.
Vendors have time in-between calls... your strike would only make the vendors happier since they get paid based on how many calls they handle each month. If you want to stay select a preference or take the package. I've been on this site advising folks that there are over 70+ vendor sites and they now take close to 80% of the call volume. The writing was on the wall years ago when internal trainers were traveling the world back in 2016-2019. Then just last year they were paying for agents on the phones to travel to help set up sites in Africa. So again, this story has been written already, and we are getting close the chapter on internal ending. Why pay someone 20 - 30 dollars an hour plus benefits to take phone calls... the Leaders recognized this and started writing this chapter years ago. Most directors and SMs knew this but took their fat pay checks 120k - 200k and kept their mouth shut. If only the agents knew before covid to unionize, but here we are at the end of the road.
Yo go first. Obviously you won't, you'll just wait until it's safe to do so.
This seems like an idea that would be as well planned as a middle school book drop. A couple folks would do it. Most wont. And everyone who does will be CA’d out of the business and lose their severance.
Because in case you haven't noticed, they've already replaced us. The calls are gone. They're paying us to sit in an empty queue twiddling our thumbs.
They have probably been slowly stress testing the outsource for about a year or two now. The only reason they are keeping us around as long as they are is likely for legal reasons, and to pick up the slack if an outsource center goes down.
I feel that, since whether or not we keep our jobs is based on numbers and tenure, when this whole thing is over the survivors will inhabit an escalation queue of sorts. Either a "tier 3" tech or a care queue specifically to handle frequent callers.
Because rent