- Simplified structure & alignment: Reduced headcount by >2,000; reduced managerial roles by more than 25%.
- Operational & portfolio optimization: Optimizing outside services; consolidating vendors; prioritizing countries for investment.
- Accelerated AI Adoption: AI chat agents now support customer service across 190 countries and 6 languages, resolving 24M+ contacts YTD.
4 replies (most recent on top)
PayPal: we’re innovating and rebuilding our trust with users to increase value!
anyone: how?
PayPal: “IDFK, layoffs and AI I guess”
Ew
run rate is a totally BS term, it means nothing, they took a number from a particular day and simply multiplied it....
What a boring company.