Thread regarding Truist Bank layoffs

Instead of holding sales accountable for incomplete, sloppy, or outright horrible applications, senior leadership expects fulfillment to clean up the mess and handhold sales who treat us with zero respect, not all but most! When things stall or fall apart, fulfillment takes the blame, while sales leadership protects their numbers and skirts accountability. If leadership actually cared about efficiency and the clients , they would fix the process and require sales to submit viable files instead of treating fulfillment like a dumping ground. Sales leadership knows no more than their loan officers and constantly bully and interrogate operations as to why their dirty applications are unacceptable. They do not hold themselves or their people accountable and it’s all our fault. Mike and Freddy need to look big and hard look at head of originations and senior leaders in Fulfillment who all cover for one another. .