What does Dell have to offer after AI servers and laptops? Beyond PCs, Dell's core business remains servers, networking, storage, support services, financing, and hybrid cloud infrastructure. The challenge is that many customers see AI infrastructure as Dell's primary growth engine while its once-dominant storage franchise no longer commands the same industry influence it did during the EMC heyday. Dell's Infrastructure Solutions Group is now driven significantly by AI-optimized server demand
The storage organization was once known for exceptional customer service, something many believe has been diminished by Dell's focus on outsourcing and cost containment. A dedicated FSE who understands the customer's environment, business challenges, and infrastructure provides significantly more value than a revolving door of technicians. Strong customer relationships and trust were often the difference between winning and losing the next refresh cycle, and that personal touch appears to have been largely lost.
AI Doesn't Raise Families. People Do.