I have never in my entire working life seen processes change at the pace they change in this department. The constant stream of updates, new procedures, and shifting expectations has reached a point where it feels impossible for anyone to keep up. There is only so much a person can absorb, remember, and reasonably be expected to apply at one time. At some point, it stops being about an employee’s ability to adapt and starts being about whether the volume and speed of change are even manageable for a human being.
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@fm To quote your middle level leader, Manager or Director, “Just hang in there!”
And further quote from them, “Because there is nothing I can do about it!”
On a serious and more sincere note from me, I hope things ultimately work out well for you and other workers being abused at Humana and by their ruffian leaders.
So glad I found this thread. I feel like my feelings are validated. DSNP UM is the same. I do the best that I can with what information I have and try to do what is best for the members.
@OP it’s been over a year since Medicare FER centralized. October 1 was a year and it feels like we just consolidated every single week several times a week policies change nothing is consistent. We don’t have enough work, but they still somehow expect us to do more than we do we get audited by managers who aren’t doing it the same across the board nothing is consistent. We told you one thing in a meeting but then nobody updates the policy so if you pull up the policy, it tells you to do something else. It’s absolutely insane. I’ve never seen anything like this and I have no idea what to do at this point. It’s been a year and I honestly feel like it’s worse than it was when we first centralized I can’t believe there’s not gonna be a layoff and now they’re putting something out there seeing if there’s nurses that are willing to work on the weekend in exchange for giving up a day in the middle of the week. Well the only reason they’re doing that so they don’t have to pay overtime because we have too much staff and we’re way over budget. I just don’t understand why this continues the way it is and the people who are in charge are still in charge. How do you pay for departments to completely rewrite everything every week for an entire year?
Coming from FER um same same over here. I think we are all at the point of do the best we can and oh well for the rest.