The sky is not falling, evidently.
12 replies (most recent on top)
That is why they keep saving tens of millions by losing good xp people and hiring bottom of the barrel 5 dollar a week offshore people. They bring in OLD WP EXECS and CURRENT and PREVIOUS MCKINSEY EXECS. All the money they saved firing everybody and hiring bodies without brains means they took those savings to load up with their ilk for golden parachute day.
Nothing else in this company is being built up. They are loading the executive food chain to pay everybody off. Next company, one of their colleagues will do the same for them. Great circle of life.
It is obvious that FIS is trying to sell off divisions. Executive management only care about keeping the boat afloat long enough to get their golden parachute. Nothing else that has transpired over the past year makes any sense otherwise.
Absolutely NO overtime to do any of these things. Engage with clients when others in the loop consistently fail, seemingly without consequences. Do not allow escalations to occur, it is YOUR responsibility to handle clients and keep the problem from moving upward while we do everything possible to pi-s them off. Basically, take arrows in the chest day after day for our lack of accountability and do not bring up at Town Hall Meetings.
@e7 Please do all of this but remain 100% billable.
Put clients first whilst we behind the scenes make it as difficult as possible for you to deliver.
Escalations are great, we love escalations (actual words from one of our leaders)
"Personal learning & curiosity: Building AI skills requires active self-learning, setting aside dedicated time (even outside work hours) to explore tools and build understanding."
In other words, spend unpaid time at home helping to develop tools that will eventually take your job?
"Make that rope faster so we can hang you with it!"
@dd Thank you, thank you. This confirms my decision to leave. I can’t cope with this no level of detail - this is at the level of word salad. As to client engagement, our product team relied on Service Now and outsourced the first two levels of support to India or the Philippines. It could be days before a technician saw the problem. No direct client conversation unless the problem was super critical. Now, the technicians are outsourced. What a way to run a software/service company.
Personally I’m looking forward to seeing more episodes in the series:
Ferris Steps Down
- Stephanie demonstrates how to change a lightbulb safely using a step-ladder
Ferris Picks Up Her Cards
- Stephanie explains how she learned strategy playing 3-card brag with her father
Ferris Right-Sizes
- Stay in trim with Stephanie’s workout tips
Ferris Re-Badged
- Stephanie shows off her collection of pins from all 32 NFL teams
204 seconds of my life I won’t get back.
Here’s the AI summary:
AI + trust strategy: AI capabilities are being delivered under a “trust-assured” framework, supported by strong security, compliance, and a dedicated Chief Trust Officer role.
Core opportunity focus: The key opportunity in AI is seen as reinforcing and scaling trusted brand capabilities for clients.
Execution consistency: Continued success depends on consistently delivering AI capabilities in established, differentiated ways.
Personal learning & curiosity: Building AI skills requires active self-learning, setting aside dedicated time (even outside work hours) to explore tools and build understanding.
Flexible learning approaches: Capability development is supported through multiple formats, including group sessions and collaborative digital channels, depending on individual preference.
Human skills remain critical: Analytical thinking, judgment, and communication are emphasized as enduring skills that remain essential even with AI and agent-based systems.
Client engagement importance: Direct client conversations are highlighted as essential for understanding needs, performance gaps, and service effectiveness.
Client feedback reality: Client feedback is generally positive toward teams, even when there is frustration with broader products or service complexity.
Continuous improvement loop: Client input is used to evaluate whether products, support, and messaging align with client needs and to guide improvements.
@OP Righto. The sky is not falling for her and her crew. It already fell for some of us.
Yes, please provide a summary for those of us who no longer have access to Her Grace’s video.
@ac They’re just trolling us now. “Ferris moves on” - if only!
Can you summarize this in a few words? For the sake of my mental health, I'm not really inclined to watch it.