I think the goal is to shrink the US work force as much as possible continue to build the teams in India. They know they have to leave a small workforce in the US because once they start having India taking over the ones left in the US can be the face of UKG. Look at the trainings that we are doing lately.
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That has been the goal for all tech companies since offshoring became a thing in the early 2000s. Not new. Never going to stop because the billionaires are in control and have been since then. Notice how often the offshoring goes totally wrong, but they don't seem to learn. Because they will push and push and push, and if the business doesn't completely break, it's a win for them.
Go back and read the absolute shtshow that Dell Business Tech support became in the early 2000s. TL;DR is that they were forced to bring the business support back to Texas. The rest of the retail customers, tough sht. See the recent news about businesses hiring back people they fired because 'ai was gonna do their job, yessir!', and that crashed and burned.
it's a cr-p situation but that's what it has been for over 20 years no.
They doubled down in India but it didn’t pan out the way they hoped for hence the layoffs there.
What clients are saying “that the answers to their questions are very AI-like. Reps in India are trying to solve client’s problems, but what they wrote didn’t make sense”. This is what happened when they gutted almost all US workforce (all the knowledge that took years to acquire and the relationships built with clients are gone) and invest heavily on building teams in India and AI.
I think that's a given... But they also seem to be laying off folks in India so I'm not sure what the goal really is