It’s like they don’t want to do their job and just pass the buck. Poor grammar, no social skills, and clearly no clue.
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I thought Dr. Oppenheimer made a way for us to take care of those people
The best is when they transfer saying it’s a sale and then it’s an existing customer wanting credit. Or the chat lying about sending a tech for installs. Or promising to send a tech to fix an issue but just mailing a box. Or promising a supervisor and transferring to an American rep. Or saying a credit will come in 2 billing cycles when they should just credit.
They scam, lie, and stiff our customers.
They are currently being trained to pass all disconnects to stateside reps, mislead the customer into thinking they credit or send a tech because a stateside rep will do it and take the hit. They are terrible and their training is meant to mislead our customers.
Good ruck!
India Philippines Mexico... all the same.
All the time!!