People choose insurance because they dont have any other option. Either between jobs and all they could find, all they could find, or rarely, because you choose that path, which is unlikely anymore thats more a legacy SF "family company" thing.
Issue is, whats the draw to STAYING and making a career out of it? Thats where the company falls flat.
Plenty of people join, just most choose to make the same or better money elsewhere, without some middle school TM hover mommying you as you work, telling you which words to use on the next call, telling you to go faster while increasing quality.
People would stick around due to stability, being decent pay, and well, SF would stick by its people, or it did at least. Stability is sorta gone since executives have made it clear, customer facing roles are costs to be eliminated, or reduced regardless of quality. We see this with the HUGE push to AI and Offshoring. Future doesnt look as stable. Theres zero care for the employee anymore, so conditions get rough.
Really all they are doing now is selling you an extremely complicated customer support job, where you are not supported at all, intensely monitored and scrutinized, and have to be abused by the customer and agency, and handle it well. All for mediocre pay, difficulty getting time off, and ever increasing needs, while positives are slowly phased out.
It su-ks. Theyve really taken away everything that made it appealing while concentrating things that were awful. End result is the company burns millions hiring, training, and rehiring people over and over and over.
Top it off they are now restricting hiring to hubs, vs using WFH as a benefit, as well as a cost saving.