layoffs started in 2022-2023 and have been affected almost all departments/functions since then. everyone who thought they were “safe” had little to no empathy for those let go early. now the company is in a tailspin and everyone is “nervous” and “worried”. cable tv and phone have been low hanging fruit for over 10-15 years, internet has gone downhill and competitors are now actually able to be competitive despite the local cable lines dictating service providers, and home security is a bust. the executives here are unqualified, outdated, and care more about image and power than actually helping their teams. it’s just a matter of time people.. start looking before you end up “surprised” at the sc--w you coming.
4 replies (most recent on top)
@ay they totally do sound like an employee because that is exactly what happens: people at one point thought “oh, at least i’m safe” and then tell you to “try to keep your head up” after the news of someone on the team’s layoff. i’ve had many sr leaders try to carry on team meetings after departmental layoffs or layoffs of team members you are on committees with. this is all just karma. for years Comcast treated it’s customers like cr-p (they have had bad customer service stories for decades): raising prices for lower/bad service, not responding to billing issues in a timely manner or refusing to provide proper compensation. they not only treated customers like cr-p but they took them for granted. now look, you’re lucky if you get an agent from the US when you call for anything and outsourcers refuse to escalate issues, just give you a false ticket number and put you on hold so the consumer eventually hangs up.
this is karma for treating their sales and billing agents like cr-p by having stressful monthly metrics to meet knowing “triple plays” were a dead product with house phone being obsolete for years, knowing people only wanted internet but pushing other services consumers will never use, having home security metrics when they knew about the issues with a system that stops working when your internet is out, forcing cable boxes with plans like flex for people who don’t even own tvs, basically firing the whole digital care customer service team to onboard outsourcers for cheaper labor and “sentiments”. (hey digital care management/ex management, glad to see you’re out there and hopefully you’ll be outta there soon too for sc--wing so many people with lies :))
hear me out, this company had it coming and anyone who stayed there was complicit to what is happening. as long as it’s not me, that’s all the matters. i’m not only happy that Comcast is going down, i’m happy that people who were unqualified for leadership positions are being put back in their rightful roles of “team member” with another company after spendings years of a-s-kissing to get accolades and treating their employees like heartless drones whose only purpose is to work. i got in a car accident the day before thanksgiving (car totaled because i was side-swiped on my way to work) and was told if i dont come in, i won’t get paid for the holiday, what makes you all think this company cares about you? i stayed for many years (15+) thinking i was with a big company that valued me and then the day comes you realize that you were just an employee number.
this is a lesson on when a company thinks they are unstoppable and regulations on service provider will keep them safe and relevant. this is a lesson to not listening to customer pleas for better service (customer service and product), this is karma for ignoring the employees who spoke up to bring issues to leadership attention and got ignored, this is karma for driving good employees to the brink of tears/sadness for trying to play the fair game and to get their projects/ideas stolen and given to favorites, this is breaking up cliques and those who made others feel below them because of title or popularity, this is karma for harassment and bad leadership in call center environments who have been there forever for things slide, this is karma for giving promotions to the unqualified because you like them or they lasted longer than everyone else, this is karma for corporate people acting like they were the chosen ones and entitled.
if you still work there, brace yourself because winter is coming and no one (consumer or former employee) has forgotten the way Comcast has treated them over the years. this is a karmic repayment for decades of poor service and treatment which they deserve and my advice is to start looking for anyone still there, this is going to end horribly for them because no one is coming to save Comcast and many are happy they are losing and hopefully closing permanently.
@ay Truth hurts
@a6 you dont sound like an employee. No one i know works here treats employees “like sh-t”. We have grips about the company but most people i know take pride in thier work. you coming in ere to dump on the company when people are worried about layoffs is rude. Gtfo
There were people who watched people leave last year who are now the ones leaving this year. Leaders who helped get the paperwork for the ones let go last year are now on the other side with leaders getting their paperwork together for them to now leave. No one’s safe. For so long, customers said that Comcast treated its customers like sh-t and was successful only because it operated like a monopoly and that if competition came, Comcast would crumble. And now competition came. And Comcast is crumbling. So what’s that say about how they’ve treated their customers?