I remember when Belk was BELK.
After more than 30 years with the company, I saw firsthand what made it special—and I watched those standards disappear across its stores.
Before: Every department operated on commission, creating a genuine sales culture. Employees knew the merchandise, took pride in their appearance, and understood that customer service was the job—not an optional extra.
Stores were clean, organized, and well maintained. Registers were positioned throughout the store. Customers could usually find an associate ready to help. Cosmetics and Shoes were major sales departments, but the expectation to sell and serve extended across the entire store.
Belk felt professional. It felt organized. It felt like a company that cared about its customers and expected its employees to care, too.
Now: Those standards have eroded across the company. Departments are understaffed. Merchandise is left disorganized. Customer service can be difficult to find. Some employees appear unprofessional, and there have even been occasions when associates smelled like weed.
Not every employee fits that description. But after more than 30 years, I know the difference between a company that maintains high standards and one that has allowed them to disappear.
The Belk I knew is gone.
I watched that transformation from the inside. And honestly, after seeing what Belk became, I’m glad I’m out.