I am so sick of these switch error transfers. If it says don't transfer to tech don't transfer to tech. Stores. Care, Pact... Let's just call tech and hit their 7day. 🤬
Rant over
7 replies (most recent on top)
On a positive note VZ saved a couple million bucks by outsourcing even more IT development to contractors of questionable quality. I know it's causing some 'minor' issues, but Hans' bonus got a bump.
Please tell me there is a team that is held responsible for this? Will they be disciplined? Will they be terminated? Someone needs to be held accountable, because I sure know at the end of the month if I don’t hit my numbers than me and my team are held accountable
Now there is a new system outage with scanning devices.
How in the name of Charlie and the chocolate factory that in 2023 Verizon has systems that are down for more than an hour!!
Is Verizon under a cyber attack and we are unaware? Is Russia attacking?
But I guess the cr-p rolls downhill , all blame on numbers is all on us frontline.
You don't want us to make changes so more orders don't get stuck in the switch like price plans, upgrades, add a lines, features etc... but if we don't it hurts our numbers! You don't want customers calling back but their phones aren't working! Even if we set a follow up they still are calling back before the follow up because they want their service to work! This is hurting our numbers and it's something reps can't control! They need to freeze our numbers until it's resolved for 7 days and stop taking calls/or allowing orders to go through until it's resolved! How can you fix the tens of thousands of orders stuck in switch if you keep allowing more to get stuck!!!??? It's common sense!
Verizon should either pause metrics for this bs or just play an automatic message for customers so they are aware. They’re putting reps in a bad spot making us pretend we can help with an issue we 100% know we can’t. It’s frustrating and people are just transferring just to transfer. This company is garbage.
Well tell the company to not count the stats until it’s fixed. Turn off surveys, 7 day repeat, etc.
Specifically report the PACT reps doing this. I know care doesn’t give a but any PACT rep that does that needs to be promoted to customer or at least put on a PIP