New processes are rolled out that take triple the time to complete as our old processes. Clients have noticed. Every “upgrade” has to be rolled back at the last minute because testing is rushed and downstream impacts aren’t discovered until the change is moved into Production. FinTech? Not Fiserv!
I find it shocking that people are just noticing this now. This isn't a bug, this is a feature at Fiserv. It's been like this for years and I don't think it'll change any time soon. At least not while this management is in charge.