Fiserv is properly staffed. The problem is that your standards for quality and productivity and higher than Fiserv's. You need to change yourself to match the leadership.
Once you learn to 'embrace the suck', you will no longer be worried about things like 'quality' or 'helping the clients'.
The leadership knows what they are doing. That is why they get paid 250 times more than you get paid.
I'm sad to say, @1vvm+1lJwqR0a is 100 percent right.