It is clear the bottom line for them is profit only, they do not care about customer service like they claim. If they cared about customer service, they would not have 1 or 2 people only running a store.
Follett was bought by a group of private investors led by Jefferson River Capital, a private investment company controlled by the James family. Tony James is former executive vice-chairman.
The Investors only concern is their ROI.
I love the job I do; I hate the "company".
It is clear the bottom line for them is profit only, they do not care about customer service like they claim. If they cared about customer service, they would not have 1 or 2 people only running a store.
Prepping from RUSH and Graduation will be impossible. Customer service will fail because of the long lines with only one cashier. Shrink will increase 50 fold and then we will get reprimanded or fired because of it.
You cannot run a company with a skeleton crew on the front lines.
Way to think of your employees, follett. Epic fail.
My heart goes out to those who were terminated. I hope you find a better place to work than follett/JRC.