Considering the amount of work and the ever increasing expectations, it's getting harder and harder for me to get things completed.
How about you?
7 replies (most recent on top)
New processes are rolled out that take triple the time to complete as our old processes. Clients have noticed. Every “upgrade” has to be rolled back at the last minute because testing is rushed and downstream impacts aren’t discovered until the change is moved into Production. FinTech? Not Fiserv!
It is self correcting. As quality continues to fall, the customers will leave. This will result in fewer reported outages and fewer reported defects. They just need to wait until their contracts are up for renewal.
I agree, in my long career with Fiserv I’ve never felt like I got less done that I am now. It’s not that I am not working hard (I don’t know of I’ve ever worked harder), there just doesn’t seem to be the same level of productivity with so many things happening. I’m not sure I know how to explain it, but I hear so many escalations day in and day out that they just don’t carry the same weight and importance that they used to.
Anyone have an idea on how to fix this at Fiserv? I think we’ve entered a cycle where people are burning out and quitting, which then leaves more work for the remaining employees, and if we are able to hire again, that new resource is actually taking a current FTE away from their role to spend time training and mentoring them. It’s very difficult to onboard new employees when your current staff is doing more work than ever, and will also be responsible for training them. If anyone has any ideas on how to solve this, I would love to hear them.
My boss got RIF’d because, according to some bean-counting spreadsheet, his work could be absorbed. It couldn’t. His replacement is overwhelmed too and I’m covering for that. I’ve been working long days for as long as I can remember and am close to burning out. I’m missing important things and have to regularly judge which client is less likely to escalate to an exec. A lot still do - which then brings more pressure. People with 20 years experience have left - which brings more pressure. It’s a vicious circle.
I’m hanging in there for some personal reasons (outside of work). As soon as I’m able, I’ll resign too.
I get lots of work done. Fiserv had us trained on Azure devops long ago. Mandatory training.
Made it nice on my resume when I departed Fiserv. I work remotely in my devops role. My employer is very happy with my work. I’m not stressed and don’t have some crazy commute anymore.
The cloud migrations are the biggest joke. They have been talking about it Since Sep and no progress. This is what happens when the clowns in FTS take charge. Some BUs where doing well when there was more autonomous
Nothing in my business unit is getting done. People are overworked and stressed out. Clients are noticing too.