Who is to blame? Every idea Verizon has put in place over the last 5 years has been a bad idea or at best a poorly executed plan. Most of these ideas have had to be reversed or we have taken a hit as a company due to these decisions. Verizon has lost years of profitability and has grown weaker instead of enhancing our strengths. Our stock price and street cred are junk. Honestly we are a shadow of our former selves. We are a 2020 tech company stuck in the 90s. We have an accountant as a leader with no vision. Down size and subout. Quality be damned. We are the antithesis of our credo. WE ARE IMPOSSIBLE TO DO BUSINESS WITH!!! Both internal and external customers struggle to navigate to find solutions. It takes us too long to solve problems. This is our pain point. Garbage in garbage out. We force our customers to the competition. Those T-Mobile/AT&T adds aren't their wins... they are our loses. Those are our failed outsources calls, our failed website interactions, our understaffed stores and our failures to listen to the customer. We have taken the "people" out of the equation. We nickel and dime our customers till they leave. We spend our days on calls chasing pennies while dollars are walking out the door. We have sacrificed our customers service to save money but lose customers in the process. We dont take care of our employees or customers the way they deserve so we are left with unhappy employees that struggle to get through their day and customers left jumping through hoops to no end. We created a culture of not caring and doing the minimum. Very few people are proud to work here. That just shouldn't be the excepted norm. When is the last time a leader asked you if you thought of Verizon as a career? Who wants to give blood, sweat and tears to a place that doesn't care? Loyalty is a two way street Verizon. Show your employees and customers that they matter. Make people first. So, I ask again, who is to blame?
10 replies (most recent on top)
Where to start…Promoting based on anything other than merit, hiring Hans, keeping leaders around that make mistake after mistake, outsourcing, horrible purchases, Hans, being woke, not fixing the network, Hans, not fixing system issues at POS. Everything else y’all said.
25% stock loss this past year. Can't get answers from our outsourced call center. 5G isn't living up to expectations. Each customer that tries the rushed home internet and feeturns it will never try it again. We ruin our own market share. Be more strick on address approval. Please stop sucking.
This is what happens to companies who promote based upon race, gender, age etc etc instead of best qualified. Verizon has been more concerned for years about thier public woke image instead of bottom line performance. Most talent has left and VZ is left with the incompentent to run the business. This is not just a VZ specific issue but more of a trend of the times we live in. Diversity is a huge positive and plus to the business when it is used correctly and not exploited.
Some good answers posted here. My take is Lowell and the BOD are the most to blame. Lowell made all of the blunders laid out in a previous post, but the BOD has never, never had the ba--s to hold the CEO accountable. (You had one job!). I feel like they are getting backed in to having to do something about Hans, but only because the results have been so embarrassingly bad it's really starting to reflect poorly on them.
I think the big problem that is driving these issues is that everyone surrounds themselves with yes men and women. Like as soon as you begin to question something you're labeled as not a team player or not manager material etc. When no one tells you that something is a bad idea everything gets pushed through and trickles down through our horrendous management. You have ADs with no more than 20 front line employees like how the fu-k do we pay someone 250k a year to manage 2 to 3 managers with a total of 20 customer facing reps blows my mind!
Since Denny Strigl left it’s been a shitshow. Lowell buys 50% of Vodafone for over $100 billion, Marni buys Yahoo and AOL for $5 billion each. Both disasters. And we have $150 billion in debt. Lowell gets the golden parachute in 2016 or so, Stratton is moved on..Why? He was the successor. Lowell grooms the Ericcson failure Hans, who has never grown a company.
Now Hans comes in as CEO. fired all American VP’s and C Level leaders. All. Seriously, how is Diego Scotti is still our CMO?!? What a clown show. Our marketing sucks. It’s a joke. Hans manages the company like a European with zero understanding of the American market. Take the RIF; VZ hasn’t been Big Red since 2014. Zero swagger left.
I fully disagree with being a 2020 tech company. This was something dreamed up by Lowell since the tech.stocks were increasing and telecom was not.
The Vodafone partnership interest acquisition was a disaster and VZ over paid at least $30 billion. This is what happens when a CEO wants something no matter the cost and negotiates the deal.
VZ had never been a leader but a follower. Would never go to market until some other carrier tested the waters. Except 5G which was not 5G because at the time of the hype the World GSM had not even established the standards for 5G. One example of incompetence. For more examples review VZ acquisitions then a short time later divest at a huge loss. They wanted every company to be like VZ and that is not progress.
VZ loses customers and attempts to attract new customers. We all know it costs less to keep a customer than to obtain a new one. This is the we do not provides those types offers in VZ.
I working in M&A years ago for 3 years and would ask the attorney why we refused to move on a point that had no meaning. The answer was always because we are VZ.
Every move since before the 2012 buyout of Vodafone has been poor.
But the moves since have all been linked back to defense if the mistake of valuing the company at 240 billion and buying their half out for 130 billion in debt.
Do you really think it's incompetence, ignorance and that they are just bad at doing business or that this is just all part of their larger plan?
Damn Right