Gainwell hires NTT to take over certain aspect of their operations because they aren't fit to do the job themselves.
NTT comes in and in many areas, doing exactly the same thing Gainwell was doing. I think it has to do with the managers that were brought over from Gainwell who continue to adhere to bad habits and that losing/toxic mentaility. Whoa on the NTT managers who think the ex-Gainwell managers are going to change.