I walked in to 6 voicemails and a few emails saying they were charged. So instead of checking on PO’s, merchandising the million boxes of junk merchandise nobody wants, I spent the day putting out fires.
5 replies (most recent on top)
Yes it changed, you twit! We are not a charity and are not going to let our merchandise roam free throughout the US when we need it to make money. Are you all id--ts? This should not take a genius to understand that WE ARE MAKING BUSINESS DECISIONS. I understand previously ownership lacked any competence but my goodness the team is dull.
The point isn’t the fact that the students got charged….the point is the change was not communicated!!!
I don't know, if they had brought their books back on time they wouldn't have been charged. Grace period shouldn't matter. It's not like renting a car or movie is different. Call me callous, but I don't feel too bad for a student not bringing back a book on time unless there was a medical or other circumstance that prevented it. Stop coddling these young adults and show them what responsibility looks like.
They moved my Order Release Date for Access and then communicated it today. This is not stuff you can make up. No communication and no labor to help. Digital does take people OTC! You would know if you worked more than three days during rush and was not on your phones 99.9% of that time. It’s like a picture with hurricane victims, then fly out on the jet.
Students shouldn’t know about a grace period… that being said, management should have alerted us prior to making the change. A sister store is dealing with the same issue as I imagine she’s mentioned to people that if they’re on vacation there’s a grace.
Just add this to the list of issues currently with communication to stores.