Got word today that the SVP is gone "retiring". Wild news, sounds like more to follow. Usually this is the fuse that lights the fire. Layoffs and a reorg are definitely coming to CS. Makes sense though, you can't have 2 SVPs over CS and Retail.
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Retiring - does it mean there is no other company will hire this person
Yeah, she was useless
@dj truth,
Monica did absolutely nothing to improve customer experience. She was successful of getting pictures taken of her for LinkedIn and having her butt kissed. Horrible person who was underqualified for her job.
Dan will fix in November
Too many SVPs reporting to SVPs all over the company. Such a waste. Ten years ago that would never happen.
Monica if you know you know
who was the SVP of Customer Success?
Svp East area president to take over, sales experience seems to be the trend.