that senior leadership has "carried a bag" at some point in their career and been successful. Leadership like that came from other roles like ops (ww) etc have no idea of what it takes to be successful in outside sales. They pat themselves on thr back because they can read a spreadsheet. Meanwhile the rest of us that grind it out month after month have to listen to their bs.
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If they had accomplished anything in their careers they would be “leaders” at T-Mobile.
They lead with a stick and not a carrot. If they would see that the recent segmentation of TFB is failing miserably they would say “Hey let’s segment it more so we can sc--w over more people and line our pockets.”