Ran into a few customer service reps that may have been AI (based on how they sounded). They were much more knowledgeable than any PSO agent I’ve spoken with. Can we please replace PSO with AI? He-l, I’m willing to work Sundays if it means the calls are filtered by AI instead of PSO
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They are using a program to remove Indian accents, and yes they sound like AI now. Customers sometimes even ask if they are human or a bot.
happens pretty often. They aren't AI but using AI voice changers to sound more american.
@d3 don’t tease me lol. I would seriously be ok with it. Even if it replaces me with it
I reached out to the top and was told they are in the beginning phases of this.