Did you all see the new training on our new added burden? Now we can worry about video calls on top of the laundry list of metrics and other sh-t piled on. Who are making these terrible ideas? Smh...this should be interesting.... now we can deal with customers bi-----g in store and from their home. I swear this company's leadership is getting more and more delusional with how we should handle things at a corporate store level.
12 replies (most recent on top)
@1fbd+1kQizu0tivr been saying the are going full out source
Was a part of a trial store for this. Pretty much just standard customer service questions all about their bill and lowering costs. Customers never asked about actual products in store. Also customers would never be on video so us reps would just turn our video off also and turned into a normal voice call. Literally just taking customer service calls in store and tell them to call actual customer service for help.
They saying targets are 11 successful video call sales per rep per month. It's all oh so predictable. Same old story. Someone's pet project, got green lit because Verizon is really just one big circle jerk of bad ideas. So now they will fake success of the project by forcing people to use it and then be like "look how great it was and how many people used it" "it brought X amount of sales" When actual it's just a box that will be checked "hey can you run through some video calls really quick" some stores will find a way to abuse it to make their numbers look really good. Then they will be like hey look, this store is doing really good, you should do like them, until it's eventually just forgotten about. Then it comes back for a short time some time later because "Bob" wants to get promoted to the next level blue jeans jockey so he's like "I'm going to pump up our video call metrics" The cycle just repeats. It's just the cast that changes.
I’ll be happy to do this if I’m doing it from home. I will not do it from a store. Whenever a customer asks me why they can’t call directly into a store i tell them if you could I’d be on the phone answering some BS questions instead of helping you now.
This reminds me of Sprint, remember those ideas of "we come to you and help you setup for your phone" Great idea, look at them now lol
This is the death kneel for US based customer service. bet.
Guys?? No- sadly, it's just one. The Union Dork.
More union scare tactics. Ge-z! These guys are relentless.
They going to outsource all of customer service and telesales. This will be for when customer get something that the Verizon reps in phillpines Georgia (east Europe, South America or Mexico can't fix or is to complicated. Or for when the stores are so overwhelmed because phone support is non existent they can have an option to get a "American" think of it like T-Mobiles t force bit for Verizon. Long story short. Bye bye if you wfh on the phone in the greater 48
This would be impossible if we were all union
It’s a laughable joke… this isn’t the job of the retail store. F- off!!!
Video assist is asking to ki-l your stores numbers. There is a reason that telesales has such low targets for things like ARD and VMP. This will basically just be a box to check for retail. It's not like retail sales are even really compensated, so mostly people will just do the bare minimum. Getting numbers to turn green on a report supercedes all.