I truly think Headquarters should be moved to Richardson. As long as HQ is in Chicago, the “Chicago Way of Doing Things” will continue to prevail over our company culture. Talking a good game, but not really looking out for our members… giving in to political pressure over doing what’s right…. Looking good is more important than being good…
Our company has been in a downward spiral ever since PHH said we were ‘in it to win it’ in regards to the healthcare exchange after the Affordable Healthcare Act was passed. I appreciated her vision and that of Paula after her, but HCSC did not move quickly enough to modernize our systems, too many decision makers stifled and snuffed out true innovation. Projects and great ideas get stalled in committee to this day. We are wanting to grow grow grow, but we aren’t insightful enough to truly be ready for the growth. HCSC employees do our best but we can’t work round the clock, 365 days a year. Dedication cannot overcome lack of true leadership from the top.
I’m proud of every employee that has stayed the course. Our members deserve our best, and I see if from my fellow employees and our direct management every day.