The media and technology industry is changing quickly and is more competitive than ever, and so are we. Over the past year, we’ve taken meaningful steps to deliver more value and simplicity for our customers – introducing national residential pricing, delivering products that set us apart, and making it easier to do business with us. These actions are making a difference – driving momentum across the business and setting the stage for what’s ahead.
To keep building on this progress, it’s time to take the next step and align our structure with our strategy, enabling teams to better focus on the customer experience and growth. Beginning in January, we will retire our Division structure. Regions will report directly to a newly created role, President of Regional Operations, which Amy Lynch will assume, reporting to Steve Croney, Chief Operating Officer. This new model will strengthen the connection between our regions and our HQ functional teams – balancing the benefits of national scale with the insights and execution that come from local leadership.
With this change, our HQ teams will design strategy, while our field teams will execute – grounding the work in local insights and customer experience. This model will enable faster decision-making, better use of data and technology, and stronger execution in a highly competitive environment. In the coming days, there will be a dedicated page on ComcastNow where employees can find answers to questions and learn more.
We also want to take a moment to thank our Division teammates. Their leadership and dedication have been central to our growth and success for many years. Our Division teams that directly support our customers and frontline employees will continue in their roles. Other responsibilities will transition into HQ teams. This change is not a reflection of anyone’s contributions – it is about simplifying how we work so we can compete more effectively and position the company for the future. We are deeply grateful for the impact these teams have made, and for the professionalism they continue to bring to Comcast every day.
Thank you to all of you for your continued focus. Your work matters – to our customers, to our communities, and to one another. Together, we have a real opportunity to finish the year strong and shape the future of our company.
Dave Watson
CEO, Connectivity & Platforms
Steve Croney
COO, Connectivity & Platforms