I would encourage the people reading this to look at the last 10 years of postings. They are all pretty much the same and things have not changed. Each year the pep talks about improved tech, member engagements, improved services and each time the demand for higher productivity. Things will not improve for you.
Believe that those making the decisions, those you fear have no idea how to run the company, they are okay. They will eventually move on to different corporate jobs and 'rinse repeat'. In the same way you are a professional health giver, they are professional corporate people. They DO NOT care.
The health model they are trying to maintain is failing at every turn and will eventually be too expensive for the Government to fund, again they do not care, the value to leadership is in salary and bonus and that gets paid when the stock market gets rewarded. It's a cycle for them a career for you.
You won't take my advice but for what it's worth here it is. Your role is not sustainable over the mid to long term. You will either be RIF'd or you will be burned out and quit. Settle your mind around not staying with Humana and look for an alternative. Waiting until you either collapse or you get that dreaded call will remove all control from your life.
Making a decision to be proactive means taking back control of your life.
Don't make the same mistake others have made. Make an effort to look outside of the bubble. Look outside of Health insurance for your next role.
Try to stay away from the usual suspects like Linked In... Linked in has a vested interest in you keeping up that happy front. Take a look through it and see how many negative comments there are... Very few but we all feel the negativity.
Use platforms like Glassdoor and look at the reviews people have given.... Do research before you jump out of one mess into another. Smaller companies may not offer the same level of benefits but remember it's those same benefits that have kept you prisoner in your current role.