So OPUS worked perfectly fine and we purchase salesforce, cause some lemming in corporate is getting kickbacks for buying into it. Now when we " try " and work with a customer, we are forced to use salesforce, which takes 2-3 minutes to load on our ipads. When I say load, ya, salesforce is just loading - hang on, we're almost there, with these bouncing circles that are suppose to entertain your customer. Then after it " loads " , we then transfer the transaction to OPUS. Makes alotta sense huh. Did someone at corporate eat lead paint chips as a kid ? Really. What are we doing here ? Does anyone have any idea what is going on ? Are we purposely trying to fail as a company ? Does anyone have a clue how or what the actual sale process is in the stores ? Does anyone actually care - I think that is a more direct question, cause it sure seems that the decision making process is long gone.
11 replies (most recent on top)
How long until Opus has to start coding for BSS customers because SF can’t handle the complexity? I can’t believe anyone in our leadership thinks SF can handle it, they can’t even get the integration to Opus to work right.
I know why we purchased salesforce. Its the best way for the company to fail so that they can dice it up like a tomato.
The 50 or so atlas transactions a tech does each day each end with bouncing dots for 20 seconds before finally perform8ng the request. So weird. No software does this except for at work.
These duplicative system changes are a huge indicator of Stankey's mental decline. He needs to be removed, not for incompetence but for the medical issue that has caused his mental decline. The share holders demand accountability for this irrelevant leader.
@OP Every software spend like Salesforce, Palantir, Servicenow, etc., have not replace the legacy applications that was already in place before SBC bought AT&T. Still pushing the same products as well-LOL!
"It is the incompetent workers complaining about the “email” because they can’t wfh."
Nah. That's all management babies still throwing a fit about WFH. I don't blame Stankey for chastising them. The infantile fit about RTO has gone on long enough. Our project managers that work on these systems are mostly likely career long ( I ) kissers who don't know the first thing about developing and implementing new software. Probably managed a call center before they took over software development for the company.
Small thinking in OP's post. Salesforce has better financial reporting due to Tableau integration. We were able to layoff hundreds of people in Finance when we moved to SFDC.
The tech is good. It is the incompetent workers complaining about the “email” because they can’t wfh.
most of these "modern" technologies—Salesforce, ServiceNow, Palantir, you name it—suffer from the same slow and inefficient loading times
Here's an idea: load Salesforce onto your device as soon as you start your work day, and just leave it open, no matter what. That way, you're up and running, ready to deal with calls/clients without any wait.
"Proper prior planning prevents pi-5-poor performance."
Allow me to explain because I am actively working on the integration.
We call out to Opus for the functionality that Salesforce doesn’t have or will have in the future, as in five years from now. lol which is ok because accordingly to the stink man, I get paid by at market price for however long it takes. Hahahahahahahahahahahahahahahaha.