Thread regarding Verizon Wireless layoffs

From articles read in 2025, Verizon has lost somewhere in the neighborhood of 355,000 postpaid customers. I am a coordinator at one of the on-shore campuses still open, although we recently shuttered one of our buildings due to lack of employees.

Some in my group took the VSP last year. I wanted so desperately to do it, but we were not in a place financially to do so. I expressed concern to my supervisor throughout this year, noting that I no longer trust my employer and I feel as though we are under constant threat of dismissal.

At this point, I am taking short-term disability to work on my mental health. My mother just died, and I could not care less about what Verizon wants from me. I am tired of cleaning up for others, taking persistent and aggressive language from a sales staff that is just as tired of our broken systems as I am. I express to both employer and family that I am burned out, but they just keep on talking.

The company espouses integrity as being at the heart of the corporate credo. I see activity frequently that indicates this is not the case. The funny part there is that so long as you make enough money for VZ, that behavior can often simply be overlooked. RIF me, I really do not care anymore.

The majority of my days are spent dealing with accounts that some PSO fubar'ed in some way. Store reps are calling on the random hope that they get an experienced rep like me. 40% of my calls are drop transfers from a PSO and usually the customer isnt told they are being transferred or why. Ser Hans of Blackrock isnt here to solve problems, he is here to raid the company. He did brag about layoffs, after all.

I am seeing accounts of 5+ years asking for port out pins. When this happened in the past my thought was "they'll be back" but not anymore. We are hemoraging customers and there isnt a damned thing that the front line can do about it.

The executives could not do what we do. Even if they tried. Poor souls.

@10w

'If I ran Verizon, I'd have everyone sell to everyone and treat them like humans while insensitiving my sales people properly to make it worth their time to sell. Call me old fashioned.'

Have the executives in the stores actually selling to irate customers, not in some 'group discussion' where all questions are approved before asking.

If I ran Verizon, I'd have everyone sell to everyone and treat them like humans while insensitiving my sales people properly to make it worth their time to sell. Call me old fashioned.

It’s just sad, how can we promote our own products when we can’t even make a decent customer interface.

@qf
ANSWER: used car sales people, Verizon sales reps and the IRS.

QUESTION: Who are the (3) people you wish you didn't have to deal with?

Here's an idea let's use the same people who scam others as our customer service, it will be wonderful! They won't know if they are talking to a scammer or an actual verizon customer service representative. No wonder so many people come in scammed these days.

Weekly ER patches break new things weekly. And then they never go back and fix what was broken. ACSS moves as slow as OMNI on a tablet now. Things that used to take minutes now take hours or don't work at all. I can't wait to get out.

Turning Customer Care into a sales team doomed the department. Overwhelming the Supervisors with a million daily tasks is so laughable at this point, I'm giving up.

Verizon has always wanted to be cutting edge but all they do is cut corners. They want to be a "technology" company when really they are a communication company that can't communicate. They think they are leaders but they never lead. They need to go back and learn their history because they keep making the same mistakes. This is what happens when you bring in outsiders to run the company with outside cultures and agendas of their own.

1. Getting it done trumps getting it right - after all PA's and optics are at stake
2. Outsourced IT
3. Agile = launch half assed and hope to fix defects later
4. When defects are found, debate if it was / was not a requirement
5. Executives fire drills jump the line over other priorities / defects
6. Defects deferred as new requirements (See #5 )
7. Our systems have patches upon patches - very little reengineering
8. Band 4's and up only care about optics and politics. Rock the boat and risk getting kicked out of the club
9. At last count there were over 300 band 4's and up.

Sampath said it best, when everything matters...nothing matters... Now we are right back to the everything matters. So nothing matters. Customers leaving en mass. BYOD plus upgrade is the only thing saving their numbers right now.

I’m just a CARE rep but omg… corporate lives on another planet. They preach “customer love” but want us off calls in under 2 mins when the system takes that long to load. We can’t fix anything, just transfer people in circles. Ifomanager is a nightmare, AI gives pretty lies, and everything’s so overcomplicated even we don’t get it. Just make it simple and let us actually help people.