Anyone have any info on how things are going on AXP? They don't tell us anything. Thanks!
6 replies (most recent on top)
were they able to save this?
Some random musings: When discussing AXP, it's important to understand what part(s) of AXP you're referring to. I was part of the IBM contract with AXP at the very beginning (1995-1998), and saw a lot of stuff (good and bad). AXP was a huge IBM client at the time (and they probably still are), so it was impossible to discuss outsourcing without also including hardware and software sales plus consulting. There were a lot of parts to what became a very large contract, and there was a lot of "input" from AXP employees who weren't all that confident in IBM (AXP Bank in SLC, AXP TRS in NYC, AXP Investing (what became Ameriprise) in Minneapolis). These were AXP people with high and mighty IT titles like divisional CIO, executive IT architects, etc. who had no part in the outsourcing negotiations, but who sure had a lot of influence on what happened afterwards.
The bottom line, I guess, is that the deal was sc--wed up at the beginning, and is probably still sc--wed up. Corporate changes in both AXP and IBM (Kyndryl) would have only added to the chaos. At the beginning, stability was imposed by two corporate CEOs (Gerstner at IBM, Harvey Golub at AXP). I don't know who maintains deal stability now.
Terminating any agreement possible.
@194 what else is at risk? how bad is it? they keep everyone in silos
@194 Knew that was the case years ago but haven't heard lately. Thanks for the confirm it is still happening. Like I said, we don't hear the skinny anymore.
AXP, like many Kyndryl managed accounts is flagged as at risk of early termination and haemorrhaging money due to mismanagement and serious SLA misses causing multi million dollar penalties.