Is anyone else’s DM forcing reps to charge every customer the setup and go fee even if the customer doesn’t want it? Reps are afraid to speak up and say anything for fear of losing their jobs but we all think this is unethical. Anyone else seeing this or have any thoughts on what to do about it?
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Funniest comment ever :
"You can report it anonymously to compliance if you fear retaliation".
Next you'll tell me the pulse survey is anonymous.
I think this is fine. Now it's up to the reps to make sure customers know about the fee and what it's for. I read that it can't be bta so they will have to pay on store for it. And like someone else said, it's long overdue. Indirect has had this for years.
This was a long time coming. If someone in the year 2022, no matter the age, doesn’t understand or take the time to learn how to ‘protect their valuable, precious info’ by now, when smartphones/computers have been around for many years, they should pay for help. No reason some person should eat up half your day with their limitless questions that do nothing for the person helping them. Either this, or allow reps to set their own prices and haggle with the customers on setup/tech support as independent contractors. Carriers provide calls/texts/data. You have a problem with Facebook and you’re in Verizon? Pay me _____ and I’ll help you all day or gtfo, people are waiting that will pay.
Ethics are for philosophers and holy men. Slam that service, we gotta get this stock price up.
It used to be one goes into the subway in New York to be robbed. Now u can walk into a cell phone store and get robbed LOLZ.
I use it as a way to discourage transfers in the store. works out great for me.
LOL if a customer “chooses” to wait in que whether it be 30 min or 3 hours it is their choice that’s totally on them — that’s what making an appointment is for. Why do you need to waive the cost of the set up and go service because they made a choice?? That is $$ out of your pocket. Authorized dealers in my area are charging up to $50 (20 for the sim and 30 for set up)
In OWP, we’re specifically told to add it to every quote assuming the customer wants it. Doesn’t seem like they care about disclosure as long as we move the %.
You can report it anonymously to compliance if you fear retaliation
"Yeah what really gets me hard at this job is maximizing my contribution. Gtfo here."
Hahahahahahahahahaha
It says in the OST not to charge for screen protectors. This is where things go wrong. I have a rep that will charge a customer to talk to him.
Anyone else being told we have to charge the setup and go just to put on a screen protector that the customer just bought for $60? $100 after tax just to put a screen on. It’s literally worth it to buy a pack of 50 on Amazon for $30 so you can mess up a few times.
i decide who gets charged or doesn’t. You think when my family member or friends come in i charge them the set up fee? Ha ! I also use it to leverage a better survey when i feel the need to.” Sorry you had to wait over an hour in the que , i will waive the set up fee how does that sound ?”
Lol products may change but slamming stays the same.
Yeah what really gets me hard at this job is maximizing my contribution. Gtfo here.
You gotta look at it as a way to maximize your contribution to your comp.
Either turn and burn waste of time customers or charge them for your time.
Same in our area. They don't care if we are walking newlines or there is a 3 hour que as long as we are getting that setup and go. It does bring a lot of money to the company but at what expense