Nurses, what are your thoughts about the autodialer? If you've had experience working with an autodialer how did that work for you and members? My thoughts as a 40 year nurse is that nurses need to be prepared before we care for the patients, which is why we always gave change of shift report. I don't think this will be good for our members or for us, way too stressful!
16 replies (most recent on top)
I think auto dialer will lead to more layoffs. Half my day are utc calls. They just won’t need as many nurses. That is the plain fact.
I predict lots of nurses leaving versus working in an autodialer. Will have to see.
I did not spend thousands of dollars for a higher education to be hooked up to a robotic caller system.
@6itp+1jvifQzk You sound angry because someone asked a question. Perhaps you need some therapy. EIP is available to you anytime. Are you jealous of a nurse's 40 years of experience, expertise and mad for a respectful stated opinion? There is help for negative attitudes like you displayed. Why don't you get some?
Stop making excuses and do your job or find a new one. I worked that dialer for two years, met my metric and had no issues you speaking of. Maybe this CM job isn't for you and your 40 years of nursing.
I've used the dialer before, different company back to back calls unless you auxed out to document..... that better not take long either. You have to learn to document as you talk. It is good as you have no utc calls tho! Who knows what it will be like here though
@1xkr+1jvifQzk Jimmy Hoffa qualifies for in person visits.
To keep my job I will call jimmy Hoffa if needed.
Whoever said this regarding dialer—— not much time between calls for charting— is wrong. You tell dialer when you are ready for your next call after you chart.
The only guideline is same as now- to be efficient in your charting— and that is for all calls - regardless of how they are made.
The dialer is good for us. I know it is scary but it really makes us more efficient by reducing the utc calls we handle. You will have the time you need to chart. You control when you take the next call, your breaks etc. . Every thing comes up automatically and you get info within seconds. You learn to talk to the members and not rely on chart. Don’t stress over it .
@1swj+1jvifQzk You really have no idea do you? Care Management ONLY pays off if the CM program reduces the cost of readmission, or reduces the on going care costs. There is no medicare faucet pumping $$ out just because a nurse called. The plan gets paid for having the member enrolled in the plan not care management.
"willing to try it" it dials for you, not much time between calls for charting. people end up staying over to catch up on documentation then fussed at for working over. your quality goes down the drain. you are rushed, and in a hurry.
I’m willing to try it and see how I do with it. I want to keep my work at home job so if this is what is coming my way I will try. I’ve been a good nurse no matter what situation I’ve been in for the past 35 years.
Since having member impact isn’t bringing in the dough sounds like we are reverting to managing as many members as possible by making minimum required calls to reap the Medicare dough
I agree. This is not a care management program. We are not given adequate time to care for members and help them find resources etc. Calls are timed and if you spend too long on the phone someone from leadership is reaching out asking why. Honestly the dialer could be manned by monkeys.
Treating professionals as widgets. Not a way to provide quality at all. They should just have robots if it is just to be production position. Don’t understand this level of micromanagement either. Very sad