There is the problem! Face it! 2 years and he has delivered zero innovation for the heart of the business - CORE!!!! It's CORE, Jonny Boy! When a client buys CORE (say it with me, CORE), there is an attach rate of 35 products. Not CFC Jonny Boy! He has delivered ZERO, ZERO innovation. He has hid the horrendous service issues and quality issues. Just because you do not want to hear about it Jonny Boy does not mean they do not exist. Oh and your toxic culture. The people in FIG that know what is going on are leaving by the dozens each week. They are leaving YOU. Mike needs to get in here, dig in and fast and talk to people 2 or 3 layers down that know the problems. Not Jonny boy and his incompetent SLT. Yes men. FIG is in massive trouble and Gelb is not the answer.
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Matt is very talented - trusted by employees and clients and represents the next generation of leadership!
MW is just as much of a JOKE as John. Give it to MW and watch us crumble to nothing. He has never delivered on anything. Back stabbing and never says a positive thing about anyone. Takes credit for others work. Ya, let's bring him on and continue the path of destruction
I have no intention of being under MW.
MW?!??! Please. The dude that has not EVER delivered a thing here. Zero credibility. Only thing he did was kiss up and move to BH. No way to MW!!!!
I agree. JG is terrible but MW isn’t. MW is highly intelligent and understands the business. If you disagree, then clearly you’ve never been under MW.
Give Matt a chance to run the business.
The half-truth culture has extended all the way down to the lowest employees. None of the metrics are accurate. When the data is first input it has already been manipulated. Then the reports get further away from the truth as it works its way up the chain.
It doesn't matter what you actually did, what is important is what the report says that you did. No one bothers to check if you actually did anything at all, they ONLY look at the report (which is all lies).
AD has perfected the art of fabricated metrics- and has his “inner circle” mouth breathers bought in on the half truth strategy- dangerous game to play, but an easy one to learn/think you’re winning when MC level “leaders” don’t care or don’t know how to dig deeper for the reality- much like the disputes problem of 2018-2019– EW and KG blithering about the wrong target for the problem until elan came in- half truthing is a professional sporting event for VP and SVP types— again- it’s not about doing the right thing for clients/associates- it’s about share holder enrichment — and only share holder enrichment - which is what all publicly traded businesses are about- so deal with that truth or don’t- it ain’t changing- adapt and grind or depart with middle fingers flying- a super wise leader once said- “green isn’t greener, it’s just more grass in the other side”—
Let’s not forget RC who is now over all service, and clients are more frustrated than ever. He needs to dig deeper into his organization, certainly deeper than his direct reports AD & SG who create fabricated metrics as mentioned above. Those metrics show tickets closing faster but the quality is still suffering. It’s no wonder Fiserv was at the bottom of the list in all cores. That should have been a huge wake up call to mgmt. Your metrics aren’t adding up to the truth in the market, wake up!
Gibbons is a horrible person. Start there. He leads with chaos and hate. MC knows this and leave him in place.
It's not the service team per se. It's the directive given to the service team. From the top down to direc managers. All we ever hear is, close close close metrics metric metrics.
And if we don't comply, we get hit from management and the client.
Do not be alarmed!
With JG at the lead, you can be sure that FIG will be less than half of the business in no time. It might even shrink to be a quarter of our business. Maybe less!
"Service team" is probably understaffed, undertrained humans, or just AI closing tickets. LMAO 🤣
Service team is a joke all they care about is how fast they can close my unresolved ticket and pass me on to someone else. Absolutely zero customer service!
Talked to non-SLT people, but who work with/next to those folks every day. They know the problems are there, but they also admit the SLT/Gibbons are heavily shielded from the truth. It’s well known that the leadership is both incompetent and being lied to by folks just trying to cover themselves since folks are so short sighted ownership of any failure is grounds for termination.
Gibblets