I blame you. You are aware of the issues here. You know that 5 days in office means us little guys are going to quit doing overtime work. You know that’s going to negatively impact the company. Why aren’t you fighting back? If not for us than for yourself! Talk to your management and demand they keep going up the chain. Otherwise the fallout from us bottom feeders is going to land on your heads.
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Middle management is led by intimidation as is most of the org. As a middle manager you are forced to accept what is happening or you are next to be cut. They have no say. I mean NO say! Not even sure why this level exists other than to act as robots, be the messenger and manage the admin stuff, answer to why things break, be the punching bag and do what you are told.
My manager is doing their best to raise concerns about the decisions upper management is making. Pushing back against Sapience, Badge Reports, and this new push to resolve 3 cases a day. Lucky my team is smart enough to know that the manager does not have the power to make or reverse these decisions. Upper Management has taken to policing my managers words during manager meetings because it makes them look bad.
Take everything you know about Hanlon's Razor and throw it out. These people know what they are doing and they are being malicious about it.
Team managers are caught in the middle. They catch it from all sides. If they take the issue to the director they risk being seen as "not a team player." Sometimes upper management comes to believe the problem is the manager's inability to control their team.
Managers feel the same BS as everyone else but we are under more pressure from both above and our teams. I try to shield my team as much as possible from all of the fires that corporate starts
@ac+1jpsqr5ve said it best. I'll add that middle management spends the majority of their time defending their team against badge reports and various "naughty lists" - they've got it worse than everyone below them.
all managers keep talking in BH non stop 7 am to 7 pm, no work done. walking around, chatting, coffee, lining up outside restrooms, 5 days 9 hours, imagine! Every one under CA, VB, Sri , and some black indian VPS
As a manager I spend more time shielding my team from the constant barrage of garbage rolled down hill. We end up taking a beating in meetings from senior leadership and clients. It is a constant balancing act and we are treated poorly. I really enjoy my team and have some of the best people I have ever worked with or trained. We try to operate as independently as we can from Fiserv corporate mindset. I am an old school IT guy so I am more concerned with giving my clients top notch service and support while maintaining integrity. The problem is have would be the constant pointing fingers and blaming each other versus taking ownership and admitting fault. Then they come down on people in a very public setting and I constantly hear people dressing down others in meetings. The expectations here are enormous but the leadership from the top has no clue how to deliver on promises.
My boss opened his mouth about the resource issues and got laid off. Place is a mess currently. For your sake, don’t lose the little semblance of peace you have in this place setting your boss up to be fired.
Because we can’t. We have the same rules as you. Talk to the CEO because it’s his rules not ours and we cannot change it no matter how hard we try and we have tried!
I voiced my concerns for three years and it fell on deaf ears. That’s why I decided to leave the dumpster fire.
As a middle manager since when Frank really got in to power and the first “cut” in 2021 I assure i have voiced my concerns about morale, culture, single points of failure… i still do. It’s completely ignored.
OP - you have this all wrong. As you go up the chain there is less and less listening, and more and more direct orders.
As other threads have explored - this looks like a deliberate plan to get you to leave to save costs.
So confident in your complete lack of knowledge.
Every middle manager I know, including myself, pushed back on the RTO from the beginning. Additionally, we were affected by these policies before you were. Additionally we got an extra hour of unpaid overtime 5 days a week at the same time as the 5 day RTO. But you tell yourself we're okay with this. We've made our position clear many times to (S)VP. But even they have no sway over the decision. This is Frank and only Frank. Like others have pointed out, we get a title, and a target with a small pay bump to do the same job as you while being responsible for making sure your job gets done on time with adequate status updates. We get to sit between you and leadership and get yelled at and chewed out constantly so you don't have to. Many (but not all) managers just bury it and isolate you from the abuse. And don't kid yourself it is abuse, from a clinical perspective.
Before you step up and declare you know the REAL problem, perhaps you should look around a little bit first. None of what I've written here isn't out in the open and dicussed frequently for you to see.
It's not that they won't tell c suite, it's that c suite doesn't care to listen. They don't want to be wrong and told what needs to be fixed.
Middle mgrs have no power. they get middle finger from leadership and from their cr-ppy employees
C suite doesn't care & have been culling middle mgmt for years. Most middle managers are also expected to act in the role of a senior practitioner with management responsibilities piled on top.
This is why our company is failing, middle management will not tell the C suite the truth about resources and broken processes.