Four Value employees who were VSPed earlier this year have been contacted by their old direct report (who were from Visible) pleading for assistance. It seems that multiple processes were left unmanaged, leading to a surge in customer escalations. It’s amusing that these were the same individual who were going to show TracFone how to do it the right way. LOL!!! They replaced the TracFone employees who knew the process and prepaid business with drones who could barely manage their own little Visible process and are now drowning with no clue how swim and no one to teach them, much less throw them a lifesaver.
This shows how poorly the current Value Executive team is managing their organization, and how arrogant they were and frankly it is an embarrassment that this is happening.
Oh well, karma is going to do what karma does!!!!