For a stock price that is now the same as it was 20 years ago. Dividends that are approaching 6%. (assuming they are not cut)
How do the employees feel about it? (Reading comments here)
How do clients feel about 800 numbers? (Reading comments elsewhere)
Are their products meeting the needs of clients that are not commoditized? (I.e. can get anywhere and price shop)
What is the value add? (Other than size)
Honestly would like to know a thoughtful response.