why aren't there more upset and angry clients? I hear rm's all day talking about how they can't support their clients, projects or implementations are delayed and there are no product people anymore so how does Fiserv have any satisfied clients? I told my team to stop supporting the clients outside of working hours, stop going above and beyond and if possible actively help move clients off Fiserv. let's all work against leadership and take this company down
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@ch+1jn7hsd00 They're definitely still in the f*ck around phase. Find out comes soon. Core surveys for clients were the beginning.
Please, quit your jobs and take your bad attitudes with you. Fiserv will be fine without you and hire more people. You are all replaceable. This is how corporate works.
Talk you'll talk when they really fine out who you'll really are (fed. Time) you should have watched the news it sounds like you huh and the proof is at hand . No need to lie, tell it
You need to check this out. It is embarrassing.
https://www.aba.com/-/media/documents/reference-and-guides/2024-core-platform-survey.pdf?rev=86f04dd379544470b325a954e64be2b0
"YoU ShOuLd JuSt QuIt."
NO. Fiserv wants to micromanage us to the minute, never rewards extra work in a meaningful way, constantly accuses our remote people (who tbh have the most tenure and knowledge) of 'not working,' forces us into unhelpful silos through terrible incident management processes... I could go on.
No. Fiserv is reaping the consequences of the awful environment that FB built. And clients DO know exactly why quality is suffering and are NOT happy. Big FI clients have switched support to consulting firms because Fiserv can't keep knowledgeable staff anymore because no one wants to work in this he-l.
Fiserv is in its Find Out era right as FB drops his golden parachute. It's always been his plan.
So instead of helping clients , you are purposely making it worse for them? You should just quit
What about stripe, adyen vs these old legacy products?
A lot of clients are very upset. RM/AMs have dropping the ball big time as the first line of defense and we shot ourselves in the foot by nuking our support model. The reason clients stay is 1) High term fees 2) Our products (not all but many) are very good 3) Other providers are not that great either tbh 4) Moving anything major is a giant pain