They are making it harder and harder to do business with no employees. Push for email captures (nope, not doing it), push for survey's (not doing that any more after the complaints). Do you want to know what our survey responses have been like? Nobody is answering the phone..nobody is responding to emails. Online orders are being fulfilled twice a week instead of daily. Comp shipping charges if customers complain. It's campus visit day and we have a constant line at the register but only one employee working, the new store manager is being trained at another store... But they can't afford 4 hours for a part timer to come in? I worked alone on Saturday, a 5 hour shift. I closed the store for a 15 min break and got yelled at for it. Guess you should have let that second person work because I'm going to go to the bathroom and I'm going to take my 15 minute break. You will get as much out of me as you give to me. I'm not doing extra work anymore. I get paid $15 an hour and that's all you're going to get out of me. Is $15 worth, an hour. I'm going to close the store for my 30 minute lunch. I'm going to close the store for my 15 minute breaks. If I'm left by myself. I won't stock the sales floor because I have no coverage at the front. Our stores pretty big so how they expect one person to cover a store of this magnitude is ridiculous. You know how lately they've been talking about quiet quitting. Yep.. that's me.
14 replies (most recent on top)
New owners eat cold eels and think distant thoughts.
So your going to reduce my store by $200 a week on labor and expect me on register 80% of the time. Maybe you don’t realize that if I can’t do my job it will result in a real lost of potential sales of 10s of thousands of dollars in January because I’m only getting to bare minimum work done… but hey, saving $800 this month is worth sabotaging January for.
Now, this is funny. The VP of labor allocation has a direct report. Really!!! And they think stores are taking advantage of payroll. It's funny enough that we have a VP of labor, but a director of labor as well. What a waste of Payroll!
Again...and you think stores are wasting payroll.
Take your breaks. Just put a sign on the door stating. Due to senior leadership and JRC using the payroll budget to pay for other company initiatives we are under staffed and in order for me to get a lunch or even go to the bathroom, we must close the store. Please direct all emails to EK@follett.com.
Isn’t some of this illegal? Or are those just guidelines? Like I thought that if you were working an 8 hour shift, you had to be given a break. There were times when I couldn’t clock back in from lunch because I was after the five and a half hour mark. I would take notes of what is going on and keep the receipts.
My store is profitable, has a great campus relationship, and is growing digital every semester.
Except I get to do 80% of our revenue generation work personally and get no help. And now they want to cut my hours.
Hope the couple of hundred dollars worth of payroll they'll save each month is worth it when I walk and the operational crash costs them tens of thousands if not more. Have fun in the red with an angry campus.
Something big is probably happening
@9ltn+1jn7WidV
Lock the door and walk away.
If they don't care, you shouldn't either.
The future starts today - for you!
My store is open 37 hours a week but starting next week I only have cashiers here for 8 of those 37. Manager runs 3 stores which is bullsh-t as they're not even the same college. I don't get paid enough to do all this
I wish they would just lay me off already. I’m tired of the games, and all of what op said.
This is the plan...................get rid of everything brick and mortar that does not generate a necessary level of profit.
New plan: one 1/2 time employee per location and hire more people up top.
Maybe they will franchise the stores?
You can become a owner/operator and pay Jefferson River Capital LLC.
Unfortunately, some stores, won't survive, which is part of the longer term plan of letting go of stores that are not profitable, stores on campuses that are overly "difficult", etc. Not every store will continue to be run by Follett within a few years, and that's by design.