… AT&T is selling services to consumers and businesses at a premium price with an iron clad guarantee (sarcasm) that are not good enough for employees to use to do their jobs.
So to lay it out there another way …
T: Mr/Mrs Customer you need these services to allow you to connect remotely from anywhere!
C: That sounds useful, how well does it work?
T: Uh, hmm, well they don’t let us use it we have to go to the office.
C: But aren’t you all promoting connectivity and selling products to do that?
T: Well, um, uh, yes!
C: But you don’t use your own services?
T: …
AT&T is a sinking ship. No innovation. Nothing coming down the pipe as the next great thing. The only direction right now is place more fiber and reclaim the copper to sell at a scrap yard. Years of bad deals and decisions by the ivory tower and we pay the price.